Medication Refill

Medication Refill Request

Any requests related to medication(s) e.g., refill, medication not in stock, lost prescription during travel, prescription needing correction, denial due to insurance requesting PRIOR AUTHORIZATION (PA), etc. please follow the protocol as noted below.  It may take up to 3 (THREE) business days from the date of request for us to address the situation. If the patient does not have a follow-up appointment, please set up an appointment before requesting refill. All 90-day medication refill requests are addressed ONLY in the appointment for safety concerns.

OPTIONS FOR ADDRESSING MEDICATION RELATED ISSUES

OPTION 1: Email requested information noted below to Rx@centerofemotionalwellness.com. For email communication you have agreed and have presigned consent for EMAIL/TEXT COMMUNICATION POLICY, which acknowledges that E-mail communication may not meet standards of HIPAA Privacy Rule.  CLICK HERE ⇒ EMAIL/TEXT COMMUNICATION POLICY to review the HIPAA Privacy Rule. 

1. 1. Patients First and Last Name
   2. Medication Name/Dosage/Frequency
   3. Pharmacy phone number and/or Complete street address
   4. Birth date
   5. Upcoming appointment date
   6. For Prior Authorization (PA) please include pharmacy benefit manager (Examples: Express Scripts, OptumRx, Cigna, Caremark, Medimpact, Serve You, etc.). TIP: Pharmacy benefit manager usually have a different name then your health insurance. Eg. Optum Rx iss pharmacy benefit manager for United Healthcare.

OPTION 2: Sending E-mail with following information:

1. 1. Snapshot of your prescription label on bottle showing all the needed information.
   2. Upcoming appointment date.

OPTION 3: Calling the office with the information requested in bullet points noted above.

OPTION 4: Pharmacy calling the office with the information requested in bullet points noted above. This will be required in addition to pharmacy faxing the information.